Return policy

This policy is based on applicable German laws to ensure your rights are fully protected. Please read carefully if you wish to return or exchange your item for any reason.

1. Return and Exchange Period (Widerrufsrecht)

According to German consumer protection law, you have the right to withdraw from the contract within 14 days of receiving the goods.

  • No reason is required for withdrawal

  • Requests submitted after 14 days will not be accepted

2. Right of Withdrawal Explanation (Widerrufsbelehrung)

You may submit your withdrawal request via email or phone. We will confirm receipt and provide assistance. The right of withdrawal does not apply in the following cases:

  • The product is damaged and cannot be resold

3. Return Conditions

Returned items must meet the following criteria:

  • The flowerpot must be in perfect condition, without scratches, cracks, or stains

  • Original packaging and all accessories (e.g. protective materials, labels, manuals) must be included

  • If damage occurs due to use or improper packaging, Btmshop reserves the right to refuse a refund or exchange

4. Exchange Policy

If the product is damaged or defective during shipping, you may request an exchange within 14 days. If the item is out of stock, we will offer a replacement or refund.

5. Return Shipping Costs

  • Returns for personal reasons: Shipping costs are the customer’s responsibility

  • Returns due to product defects or shipping damage: Shipping costs will be covered by Btmshop upon confirmation by customer service

6. Return Procedure

Please first submit a return request to Btmshop customer service via the contact page:

  • Email: contact@btmshop.com

  • Phone: +49 15770973426

Once approved, please return the flowerpot to the following address: Oberlandstraße 109A, 12099 Berlin, Deutschland Recipient: Btmshop

Ensure the flowerpot is securely packaged and provide a tracking number. We will process a refund or send a replacement once the item is received and verified.

7. Refund Timeline

Once the return is confirmed, refunds will be processed within 5 business days. The amount will be returned to your original payment method (e.g. credit card or bank account).

8. Damaged Package and Claims

If your flowerpot arrives damaged, please contact Btmshop customer service immediately and provide clear photos of:

  • Outer packaging condition

  • Internal protective materials

  • Damaged areas of the flowerpot

9. Legal Disclosure Obligations (Impressumspflicht)

In accordance with the Telemedia Act (TMG), we disclose the following company information on our website:

  • Company name: Btmshop

  • Address: Oberlandstraße 109A, 12099 Berlin, Deutschland

  • VAT ID (USt-ID): Will be stated on the invoice

  • Contact:

    • Email: contact@btmshop.com

    • Phone: +49 15770973426 (Monday to Friday, 9:00 AM to 5:00 PM, Berlin time)

10. Data Protection (Datenschutz)

We strictly comply with GDPR and the German Federal Data Protection Act (BDSG):

  • All customer data is used solely for order processing and customer service

  • Data will not be used for marketing or shared with third parties without consent

  • Customers may request access, correction, or deletion of their personal data at any time