Shipping policy

To ensure you receive the flowerpot you love, please read the following information carefully:

1. Shipping Fees and VAT (Germany only)

All orders shipped within mainland Germany include free delivery. Prices shown include VAT. The total amount at checkout is final—no hidden fees.

2. Processing and Delivery Time (Monday to Friday)

  • Processing time: 1–2 business days for quality checks and secure packaging

  • Delivery time: 4–5 business days after dispatch

  • Estimated total time: Approximately 5–7 business days

  • Order cut-off time: Orders placed after 5:00 PM (Berlin time) will be processed the next business day

3. Carriers and Delivery Areas

We work with major local carriers (such as DHL, Hermes) to ensure reliable delivery. Service is currently limited to mainland Germany only.

4. Address Changes and Order Cancellations

To update your shipping address, please contact Btmshop customer service within 24 hours of placing your order. Once the parcel is handed to the carrier, address changes are no longer possible. Orders can only be canceled before processing; shipped orders cannot be canceled.

5. Order Tracking

Once your order has been dispatched, you’ll receive an email containing a tracking number. You can use this number to check the delivery status directly on the carrier’s website.

6. Delivery & Return Issues

If the address is incorrect or delivery fails, the parcel will be returned to the sender. We will contact you to arrange a suitable solution. Please refer to our return policy for eligibility (flowerpot condition, original packaging). Returns must be properly packed—damage caused by poor packaging may affect your refund.

7. Damaged Parcels and Complaints

If your flowerpot arrives damaged, please contact our customer service team immediately and provide clear photos of:

  • The outer packaging

  • Internal cushioning

  • Damaged areas of the flowerpot

8. Btmshop Customer Service

For any inquiries regarding orders, products, or complaints:

  • Email: contact@btmshop.com

  • Phone: +49 15770973426 (Monday to Friday, 9:00 AM to 5:00 PM – Berlin time)